Privacy Policy

We collect limited information necessary to operate and improve CueClip. This may include:

• Account information: name and email address (if provided)
• Billing information: payment status and transaction metadata (processed by third-party payment providers)
• Usage data: feature usage, interaction logs, error reports, and performance metrics
• Technical data: device type, operating system, app version, IP address, and diagnostic information
• Support communications: messages you send to us for support or inquiries

We do not intentionally collect sensitive personal information.

We use collected data to:

• Operate, maintain, and improve CueClip
• Provide customer support and respond to inquiries
• Process purchases, licenses, and refunds
• Monitor performance, security, and abuse
• Comply with legal and regulatory obligations

We do not sell your personal data.

CueClip integrates with third-party artificial intelligence providers (such as OpenAI) to process video, audio, text, transcripts, or prompts submitted by users.

By using CueClip, you acknowledge and agree that:

• Content you submit may be transmitted to third-party AI providers solely to generate requested outputs
• Processing is subject to the third party’s own privacy policies and terms
• CueClip does not control how third-party AI providers internally process data beyond facilitating your request

You are responsible for ensuring you have the rights to submit any content for AI processing.

CueClip does not store credit card or full payment details.

All payments are processed securely through third-party payment processors (such as Stripe). Billing data is handled according to the payment provider’s privacy and security practices.

Our website may use cookies or similar technologies to:

• Understand usage patterns
• Improve performance and reliability
• Analyze traffic and feature adoption

We may also use analytics tools (such as PostHog) that provide anonymized interaction analytics and session replay to help us understand how users interact with the CueClip interface. These recordings are used solely to identify bugs, usability issues, and areas for improvement. They are not intended to capture the contents of user video files or exported media.

You can control cookies through your browser settings. The desktop application itself does not rely on browser cookies.

We retain personal data only as long as reasonably necessary to:

• Provide and maintain the Services
• Comply with legal, accounting, or security obligations
• Resolve disputes or enforce agreements

You may request deletion of your personal data by contacting us at the email below. Some data may be retained if legally required.

CueClip may rely on or link to third-party services, including:

• AI providers
• Payment processors
• Analytics and error monitoring tools

These third parties operate under their own privacy policies. We encourage you to review them independently.

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Request correction or deletion
• Object to or restrict certain processing

To exercise your rights, contact us using the information below. We will respond within a reasonable timeframe and in accordance with applicable law.

We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

However, no system is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. When we do, we will update the effective date above.

Continued use of CueClip after changes take effect constitutes acceptance of the revised policy.

For privacy-related questions or requests, contact:

support@cueclip.app
Mokline LLC, Delaware, United States